Refund Policy: In order to deliver quality educational programs, M&L Enterprises DBA ActUp Speed Reading (“the company”) expends considerable funds in advance for teacher fees, student materials and facilities. All expenses are naturally derived from the number of attendees expected, based on the number of registrations we receive. Our refund policy is as follows:
“No Shows“: When a registered attendee fails to show there can be no refund given.
Cancellations: All cancellation requests must be made in writing via email to the address located on your workshop confirmation and time stamped no later than 48 hours prior to your scheduled workshops’ start time to be considered. A refund in the amount of eighty percent (80%) of the original purchase price will be given. You may also choose to have issued a certificate, valid for 12 months, to be used toward registration at future workshop provided by the company.
Hardship: In the case of an injury or illness that prevents attendance or in the event of a death in the registrant’s immediate family, a certificate for the full value will be issued. This certificate will be valid for 12 months and is applicable for registration at future workshops provided by the company. In order to qualify for this certificate we must be notified via email at the address provided on your confirmation receipt and time stamped no later than 2 hours prior to the scheduled workshops start time. Failure to meet this requirement will be considered a “No Show“